• How do I install and activate an eSIM on a Huawei device?

  It is recommended to install the eSIM a day before your trip. You need an internet connection such as mobile data or Wi-Fi to install the eSIM. To install via QR code, you need to use another screen like another phone or a computer. How to install an eSIM on a Huawei device Go to Settings Mobile Network. Tap SIM Management and select SIM 2. Tap eSIM and then tap Add eSIM. Tap Register QR Code and scan with the camera or register with a manual code. Once the eSIM verification isPopular

• Which mobile devices are compatible with Supera Link eSIM?

  Supera Link eSIMs are compatible with a wide range of newer smartphones and tablets, including models from Apple, Samsung, Huawei and Oppo. To ensure compatibility, check with your device manufacturer. Notice on Incompatible (exception) models: devices manufactured in China/Hong Kong do not have eSIM functionality. How to check: Go to Settings Check for the Add eSIM button on the Cellular screen Note: iPads can only use this feature if they are models with cellular capabilities. SupporSome readers

• Does Supera Link eSIMs come with a phone number?

  No, Supera Link eSIMs are data-only and do not include a phone number. Our eSIM are designed solely to provide internet access for browsing, messaging apps, navigation, and other online activities without requiring a physical SIM card.Some readers

• How do I delete a Supera Link eSIM?

  To remove a Supera Link eSIM from your device, access the Settings menu and locate the 'Cellular' or 'Mobile Data' section. From there, manage your eSIM profiles and select the eSIM you wish to delete. Follow the prompts to complete the removal process.Few readers

• How can I verify that my Supera Link eSIM is connected?

  To verify that your Supera Link eSIM is connected: Open your device's Settings. Go to Cellular or Mobile Data. Look for your eSIM profile (often labeled as "Secondary" or custom-named). Ensure it's showing "Connected" or displaying signal bars. You can also try opening a webpage to confirm data connectivity.Few readers

• Can I run the existing SIM card and Super Link's eSIM simultaneously?

  Yes, some devices support the use of both eSIM and physical SIM cards simultaneously, allowing you to switch between them as needed. However, not all devices offer this capability, so it's essential to check your device's specifications.Few readers

• Can I check usage?

  Yes, you can check your data usage by logging in to your SuperaLink account. To check your data usage on SuperaLink, follow these steps: Go to www.superalink.com and log in to your account using the email you used for purchase. Once logged in, click on the "My Voucher" menu at the top navigation bar. Find the eSIM voucher you want to check, then click "See Voucher". Inside the voucher details, clickFew readers

• Where can I learn more about eSIM?

  You can learn more about eSIM by visiting the Supera Link Help Center ( help.superalink.com) or reaching out directly to our Customer Support team. We’re happy to guide you through how eSIM works, how to set it up, and how it can enhance your travel experience. Just let us know what you need—we’re here to help!Few readers

• Why am I receiving text messages from overseas when installing an eSIM?

  You may occasionally receive SMS messages in a foreign language from unknown numbers while using an eSIM. These are sent by the supplier of the eSIM product, and there is no need to worry. You may receive messages in Chinese when the eSIM is activated. Some of our eSIMs are partnered with CMHK, a network provider in China. The received messages are automatically sent when the eSIM is activated. Since we can't know the language of each user, these messages are written in Chinese by default. TheFew readers

• How do I install and activate an eSIM on a Samsung

  Open settings menu : Navigate to setting menu and select “Connections” option. Go to SIM manager : Then tap SIM manager, to add eSIM Add Esim : Navigate to setting menu and select “Cellular” option. Select installation method : Select “Scan QR code” as method for installation Scan QR Code : Scan QR Code that you received from Superalink. You can found it on your email or eSIM Voucher in My Voucher menu on the website. Checking SIM information : This process will take severalFew readers

• Can I use the eSIM to register a WhatsApp number?

  No, our eSIMs are data-only and do not include a phone number, so they cannot be used for WhatsApp verification. If you need to register a WhatsApp account, we recommend using a local SIM card that provides a phone number.Few readers

• Is the eSIM activated immediately upon installation?

  It will be activated immediately upon installation upon arrival at the destination. If the purchased product is a global eSIM, it will be activated immediately upon installation in the listed available countries. Wi-Fi is required for eSIM installation.Few readers

• Can the eSIM be reinstalled after deleting it?

  It can be reinstalled on the same device. However, it cannot be reinstalled on a different device. If you've changed devices, you will need a new eSIM.Few readers

• When does my data plan begin?

  Your eSIM plan activates immediately upon connecting your eSIM to any supported network. For example, if you bought a 1-day plan and you activate your plan at 09:00 AM, it remains active for a full 24 hours, concluding at 09:00 AM the following day.Few readers

• Can I customize the labels of my eSIM profiles?

  Yes, you can personalize the labels of your Supera Link eSIM profiles. Access the Settings menu on your device and navigate to the 'Cellular' or 'Mobile Data' section to manage your eSIM profiles. From there, select the eSIM profile you want to rename and follow the prompts to update its label.Few readers

• What happens to unused data after the plan expires?

  Any unused data will automatically expire after the validity period of the plan ends. The plan is valid only for the duration selected at the time of purchase and cannot be extended or carried over.Few readers

• How unlimited data works?

  Our unlimited plans give you a fixed amount of high-speed data per day (like 1GB, 3GB, or 5GB). Once you reach the daily limit, your speed will slow down, but you can still use the internet without extra charges. The high speed quota will be reset every 24 hours at the hour you first activate the eSIM and unused data doesn’t carry over to the next day. The plan remains valid for the number of days you selected.Few readers

• How do I install and activate an eSIM on a Google Pixel?

  Go to Settings → Network & Internet. Ensure you are connected to Wi-Fi or mobile data before installation. In Network & Internet, click the '+' icon next to your primary mobile plan. Tap 'Download SIM?' at the bottom of the screen. A message asking if you want to use two SIMs will appear. Tap 'Yes' and wait a moment. Scan the QR code received via email with the camera and wait a moment. When the download button is confirmed, click to add it to the device. The eSIM installation is coFew readers

• My internet speed slowdown suddenly, What should I do?

  For unlimited data plan, it will be happened if you consume the data more than the daily quota of your unlimited package. Then Fair Usage Policy (FUP) will activate in that case. Don’t worry, it will be normal again right after reset time arrive on the next dayFew readers

• Can I use Hotspot/Tethering?

  Yes, hotspot/tethering is generally supported. However, please note that some local carriers may impose restrictions depending on the region and network conditions. For SuperaLink eSIMs, the hotspot usage is limited to 2GB per day under the unlimited data plan. For regular plan, there will be no limit.Few readers

• When will I receive my eSIM?

  Once you purchase your eSIM, you will receive a confirmation email with instructions to install it immediately using a QR code or manual code.Few readers

• What happens after I use up my daily data quota on an unlimited plan?

  Once you reach your daily data limit on an unlimited plan, your internet speed will be reduced for the remainder of the day under our Fair Usage Policy (FUP). You will still have access to the internet without any additional charges, but the browsing experience may be slower. The full speed data quota will automatically reset at the next day with the same time when the eSIM is activated..Few readers

• Is my phone unlocked to use an eSIM?

  Only unlocked devices are compatible with eSIMs. Please check if your phone is unlocked before purchasing an eSIM. Please refer to the following content. What does it mean for a device to be unlocked? Phones use networks to make calls and use mobile data. An unlocked phone can connect to any network. If a phone is locked, it can only connect to a specific network, and a new SIM or eSIM card will not work. How to check if your phone is unlocked Try using another SIM card. The easiest wayFew readers

• How do I manually install the eSIM?

  To manually install your eSIM, you’ll need two things: the SM-DP+ address and your activation code (LPA:1$ code). Follow these steps: Go to Settings on your phone. Tap Network & Internet → Mobile Network → Add carrier or Add eSIM. Choose Enter details manually (or similar wording, depending on your device). Enter the SM-DP+ address and activation code provided in your SuperaLink account. You can also refer to the official Android or iOS guide for manual eSIM instalFew readers

• How do I install and activate an eSIM on an iPhone?

  Scanning the QR code on the iPhone automatically starts the installation process. Click continue. (If scanning is difficult or impossible, use the manual entry code.) Once the eSIM is verified, click done. Give the newly added eSIM a name and click continue. For example: 'Travel', 'Secondary', 'Cellular Data'. In the Default Line options, select 'Primary' to continue receiving messages and calls on your existing number. Then click Continue. To continue using iMessage and FaceTime withFew readers

• My QR code isn't working. What should I do?

  There may be several reasons why you are having trouble scanning the QR code. Please refer to the checklist below to easily solve the issue. Is your phone compatible with eSIM? First, check if your phone model is compatible with eSIM. If the phone is compatible but cannot be registered, make sure it is unlocked. Are you connected to Wi-Fi? You cannot install an eSIM without a Wi-Fi connection. For a stable installation, it is recommended to install the eSIM at home connected to Wi-Fi bFew readers

• Where can I find the LPA code?

  It is sent to your email after purchase. Format: LPA:1$rsp1.cmlink.com$ ActivationCode . If you didn’t receive it, contact the Supera Link support.Few readers

• My phone says the code has already been used. Can I get a new one?

  If your device shows that the eSIM activation code has already been used, don't worry. Once an eSIM is installed, it cannot be reused, but our support team can provide you with a new activation code after verifying your order details and confirming you're using the same device.Few readers

• Can I get a refund after activating the eSIM?

  Unfortunately, as outlined in our terms and conditions, we cannot offer refunds once the eSIM has been activated. This policy is in place because activation indicates that the product has been used.Few readers

• Why do I need to do Travel Authentication for some eSIMs?

  For certain destinations like Hong Kong, Macau, and Taiwan, local regulations require you to verify your identity before using an eSIM. You can complete this via our Travel Authentication page ( www.superalink.com/travel-authentication).Few readers

• Why is my eSIM already activated even though I haven’t traveled yet?

  Your eSIM begins activation as soon as it's installed on a supported device and region. However, the validity period of your plan will only begin once your eSIM connects to the local network in your destination country, based on your selected plan. So no need to worry if you install your eSIM before your arrival at your destination.Few readers

• When unlimited data plan will reset?

  For unlimited data plan, the reset will follow the time right after you activated in that day. For example, if you activate at 09:00 AM the reset time will do at 09:00 on the next day.Few readers

• Can I use an eSIM with a locked phone?

  No, you only can use eSIM if your phone is unlocked. If your device is locked, please contact your original carrier to request an unlock before installing a SuperaLink eSIM.Few readers

• Can I install the eSIM before I arrive in the destination country?

  Yes, you can install the eSIM before arriving in your destination country. However, we recommend doing the installation while you’re still in your home country to avoid any potential connection issues during activation. Don’t worry — activating it early won’t start your data plan or reduce your validity period. It only begins once the eSIM connects to the local network at your destination.Few readers

• What the diffrences between Roaming and Local network

  Roaming Network: When your device connects to this network, it will seek signals from partner carriers under an agreement with your primary carrier. While connected, you can access standard mobile services like voice calls, SMS, and data, albeit incurring additional charges. In contrast, Superalink eSIM includes data packages without any supplementary roaming fees. Local Network: When utilizing a local network, you acquire an eSIM data package from a domestic carrier in the country you areFew readers

• Do I get charged for using data over the daily limit?

  No, you won’t be charged extra. Even after exceeding your daily quota, you can still use data at reduced speeds. There are no hidden fees or overage charges—just a slower connection until the quota resets.Few readers

• How do I select the correct eSIM profile for my data plan?

  During setup, you'll be prompted to choose from multiple eSIM profiles, each corresponding to a different data plan. Simply select the profile that matches your desired data plan, and your device will connect accordingly.Few readers

• How can I reset my network settings?

  To resolve connectivity issues, you can reset your network settings: Android: Go to Settings System Reset Options Reset Mobile Network Settings. iPhone: Go to Settings General Transfer or Reset iPhone Reset Reset Network Settings. This will remove saved Wi-Fi networks, Bluetooth pairings, and VPN settings, so you may need to reconnect afterward.Few readers

• Can I switch from QR code to manual code installation?

  Yes, you can. The QR code and the manual LPA:1$ code are interchangeable—both contain the same information. If the QR scan doesn’t work, you can manually enter the SM-DP+ address and activation code found in your SuperaLink account.Few readers

• Can you send me a new activation code?

  Yes. If your previous eSIM has already been used or isn't working, our team support will send a new eSIM after verifying your device and current eSIM status.Few readers

• The Travel Authentication won’t accept my passport photo. What can I do

  Make sure the passport is: Placed flat on a surface with even lighting Taken using the main camera (not selfie camera) Free of blur, shadow, or glare If it still fails, try another device or browser.Few readers

• How do I fix ‘No Internet Connection’ after activating the eSIM?

  After installing your eSIM, if you see a "No Internet Connection" message, please follow these steps: Ensure Data Roaming is turned ON: Go to Settings Mobile Data Data Roaming and make sure it's enabled. Restart your device: This helps refresh the eSIM configuration and reconnect to the correct network. Set the eSIM as your main data line: On iPhone: Settings Cellular Mobile Data → Select the eSIM. On Android: Settings Network & InFew readers

• My eSIM shows 4G/5G but there’s no internet. What should I do?

  If your eSIM shows 4G/5G but there's no internet, try these steps: Restart your phone to refresh the connection Turn Airplane Mode on and off to reset the network Switch from 5G to LTE (4G) for a more stable signal Ensure Data Roaming is turned on in your mobile settings If the issue persists, feel free to contact us for further assistance.Few readers

• Why is my eSIM not working after installation?

  If your eSIM isn't working after installation, here are a few things to check: eSIM Installation – Ensure the eSIM was installed correctly on your device. You can check this in your phone’s SIM manager or cellular settings. Data Roaming – Make sure data roaming is enabled. Most Supera Link eSIMs require roaming to be turned on to connect properly. Network Reset – Try resetting your mobile network settings. This can help resolve issues related to network configuration.Few readers

• When does the eSIM validity start?

  The validity starts once the eSIM is installed and connected to the local network at your destination eSIM. While it's possible to activate it in your home country, we recommend doing so before you depart to avoid poor signal issues during travel. Don’t worry — your data plan will not be deducted until the eSIM connects to the destination network.Few readers

• What should I do if I see an “Activation Failed” message?

  If your eSIM shows an “Activation Failed” message, try the following: Ensure a stable internet connection: Use Wi-Fi or another mobile connection to download the eSIM profile. Restart your phone: Sometimes restarting the device will fix temporary setup issues. Retry installation: Use the original QR code or manually enter the SM-DP+ address and activation code (LPA code) provided in your voucher. If QR code is no longer visible: Log in to your SuperaLiFew readers

• I don’t see the QR code in the email. Where can I find it?

  Don’t worry! The QR code is not attached directly in the email. Instead, you can find it by following these steps: Log in to your SuperaLink account at superalink.com. Go to the “My Voucher” section in the navigation menu. Click “See Voucher” on the eSIM you want to install. You can choose to scan the QR code or install the eSIM manually using the activation code.Few readers

• My eSIM shows signal, but there's no internet. Why?

  This could be caused by: Data roaming not being enabled Being in a low-signal zone Hitting your daily quota (for unlimited plans, speed slows after the high-speed limit) Try switching networks manually or turning on airplane mode for 1–2 minutes and turning it off again.Few readers