• Which mobile devices are compatible with Supera Link eSIM?

  Supera Link eSIMs are compatible with a wide range of newer smartphones and tablets, including models from Apple, Samsung, Huawei and Oppo. To ensure compatibility, check with your device manufacturer. Notice on Incompatible (exception) models: devices manufactured in China/Hong Kong do not have eSIM functionality. How to check: Go to Settings Check for the Add eSIM button on the Cellular screen Note: iPads can only use this feature if they are models with cellular capabilities. SupporPopular

• How do I install and activate an eSIM on a Huawei device?

  It is recommended to install the eSIM a day before your trip. You need an internet connection such as mobile data or Wi-Fi to install the eSIM. To install via QR code, you need to use another screen like another phone or a computer. How to install an eSIM on a Huawei device Go to Settings Mobile Network. Tap SIM Management and select SIM 2. Tap eSIM and then tap Add eSIM. Tap Register QR Code and scan with the camera or register with a manual code. Once the eSIM verification isPopular

• Does Supera Link eSIMs come with a phone number?

  No, Supera Link eSIMs (Data-Only) are specifically designed for data usage and do not come with a phone number. They provide seamless access to mobile data without the need for a physical SIM card.Some readers

• Can I run the existing SIM card and Super Link's eSIM simultaneously?

  Yes, some devices support the use of both eSIM and physical SIM cards simultaneously, allowing you to switch between them as needed. However, not all devices offer this capability, so it's essential to check your device's specifications.Some readers

• Is the eSIM activated immediately upon installation?

  It will be activated immediately upon installation upon arrival at the destination. If the purchased product is a global eSIM, it will be activated immediately upon installation in the listed available countries. Wi-Fi is required for eSIM installation.Some readers

• Where can I learn more about eSIM?

  For more information about eSIM technology and how it can benefit you, feel free to reach out to our team at Supera Link Customer Support. We're here to answer any questions you may have and help you unlock the full potential of eSIM technology.Some readers

• How do I delete a Supera Link eSIM?

  To remove a Supera Link eSIM from your device, access the Settings menu and locate the 'Cellular' or 'Mobile Data' section. From there, manage your eSIM profiles and select the eSIM you wish to delete. Follow the prompts to complete the removal process.Few readers

• How can I verify that my Supera Link eSIM is connected?

  You can check the connection status of your Supera Link eSIM by navigating to the Settings menu on your device. Look for the 'Cellular' or 'Mobile Data' section to view information about your eSIM connection.Few readers

• When does my data plan begin?

  Your eSIM plan activates immediately upon connecting your eSIM to any supported network. For example, if you bought a 1-day plan and you activate your plan at 09:00 AM, it remains active for a full 24 hours, concluding at 09:00 AM the following day.Few readers

• Can I customize the labels of my eSIM profiles?

  Yes, you can personalize the labels of your Supera Link eSIM profiles. Access the Settings menu on your device and navigate to the 'Cellular' or 'Mobile Data' section to manage your eSIM profiles. From there, select the eSIM profile you want to rename and follow the prompts to update its label.Few readers

• What happens to unused data after the plan expires?

  It is a product valid for the period selected at the time of purchase, and any unused data will automatically expire after the period.Few readers

• Can I check usage?

  You can check it in the usage section within the device.Few readers

• When unlimited data plan will reset?

  For unlimited data plan, the reset will follow the time right after you activated in that day. For example, if you activate at 09:00 AM the reset time will do at 09:00 on the next day.Few readers

• How unlimited data works?

  With our unlimited data plans, you can enjoy daily usage based on your daily quota you selected. We also provide various options in custom plans (if any). Additionally, if you opt for a multi-day plan, you can utilize it throughout its validity period according to the daily limits outlined in your unlimited plan. Should you surpass your daily limits, you will still have access to data, but a fair usage policy will be enforced.Few readers

• How do I install and activate an eSIM on a Google Pixel?

  Go to Settings → Network & Internet. Ensure you are connected to Wi-Fi or mobile data before installation. In Network & Internet, click the '+' icon next to your primary mobile plan. Tap 'Download SIM?' at the bottom of the screen. A message asking if you want to use two SIMs will appear. Tap 'Yes' and wait a moment. Scan the QR code received via email with the camera and wait a moment. When the download button is confirmed, click to add it to the device. The eSIM installation is coFew readers

• My internet speed slowdown suddenly, What should I do?

  For unlimited data plan, it will be happened if you consume the data more than the daily quota of your unlimited package. Then Fair Usage Policy (FUP) will activate in that case. Don’t worry, it will be normal again right after reset time arrive on the next dayFew readers

• Can I use Hotspot/Tethering?

  There may be some restrictions depending on the local carrier, but it is generally possible.Few readers

• When will I receive my eSIM?

  Once you purchase your eSIM, you will receive a confirmation email with instructions to install it immediately using a QR code or manual code.Few readers

• Why am I receiving text messages from overseas when installing an eSIM?

  You may occasionally receive SMS messages in a foreign language from unknown numbers while using an eSIM. These are sent by the supplier of the eSIM product, and there is no need to worry. You may receive messages in Chinese when the eSIM is activated. Some of our eSIMs are partnered with CMHK, a network provider in China. The received messages are automatically sent when the eSIM is activated. Since we can't know the language of each user, these messages are written in Chinese by default. TheFew readers

• What the diffrences between Roaming and Local network

  Roaming Network: When your device connects to this network, it will seek signals from partner carriers under an agreement with your primary carrier. While connected, you can access standard mobile services like voice calls, SMS, and data, albeit incurring additional charges. In contrast, Superalink eSIM includes data packages without any supplementary roaming fees. Local Network: When utilizing a local network, you acquire an eSIM data package from a domestic carrier in the country you areFew readers

• Is my phone unlocked to use an eSIM?

  Only unlocked devices are compatible with eSIMs. Please check if your phone is unlocked before purchasing an eSIM. Please refer to the following content. What does it mean for a device to be unlocked? Phones use networks to make calls and use mobile data. An unlocked phone can connect to any network. If a phone is locked, it can only connect to a specific network, and a new SIM or eSIM card will not work. How to check if your phone is unlocked Try using another SIM card. The easiest wayFew readers

• How do I install and activate an eSIM on an iPhone?

  Scanning the QR code on the iPhone automatically starts the installation process. Click continue. (If scanning is difficult or impossible, use the manual entry code.) Once the eSIM is verified, click done. Give the newly added eSIM a name and click continue. For example: 'Travel', 'Secondary', 'Cellular Data'. In the Default Line options, select 'Primary' to continue receiving messages and calls on your existing number. Then click Continue. To continue using iMessage and FaceTime withFew readers

• How do I install and activate an eSIM on a Samsung

  Open settings menu : Navigate to setting menu and select “Connections” option. Go to SIM manager : Then tap SIM manager, to add eSIM Add Esim : Navigate to setting menu and select “Cellular” option. Select installation method : Select “Scan QR code” as method for installation Scan QR Code : Scan QR Code that you received from Superalink. You can found it on your email or eSIM Voucher in My Voucher menu on the website. Checking SIM information : This process will take severalFew readers

• My QR code isn't working. What should I do?

  There may be several reasons why you are having trouble scanning the QR code. Please refer to the checklist below to easily solve the issue. Is your phone compatible with eSIM? First, check if your phone model is compatible with eSIM. If the phone is compatible but cannot be registered, make sure it is unlocked. Are you connected to Wi-Fi? You cannot install an eSIM without a Wi-Fi connection. For a stable installation, it is recommended to install the eSIM at home connected to Wi-Fi bFew readers

• How do I select the correct eSIM profile for my data plan?

  During setup, you'll be prompted to choose from multiple eSIM profiles, each corresponding to a different data plan. Simply select the profile that matches your desired data plan, and your device will connect accordingly.Few readers

• Can the eSIM be reinstalled after deleting it?

  It can be reinstalled on the same device. However, it cannot be reinstalled on a different device.Few readers

• Can I use an eSIM with a locked phone?

  The phone must be unlocked. Please request an unlock from your carrier before using the Supera Link eSIM.Few readers

• Can I use the eSIM to register a WhatsApp number?

  Since our eSIM doesn’t come with a phone number, it cannot be used for WhatsApp verification. For that, we recommend using a local SIM with a phone number.Few readers

• Can I request a refund after activation?

  Refunds are not available once the eSIM is activated, as stated in our policy. Please ensure compatibility before installation.Few readers

• I activated the eSIM but there’s no signal. What should I do?

  Please: Restart your phone Enable data roaming Switch from 5G to 4G/LTE Manually change network providersFew readers

• What if my phone is broken? Can I transfer my eSIM?

  Unfortunately, eSIMs cannot be transferred once installed. A new eSIM would require a new purchase.Few readers

• Can I install the eSIM before travel?

  Yes, you can install it in advance. Just make sure data roaming is off until you arrive in the destination country to avoid early activation.Few readers

• When does the eSIM validity start?

  The validity starts once the eSIM is installed and connected to the local network. We recommend activating it only after you arrive at your destination.Few readers

• Can I install the eSIM before I arrive in the destination country?

  Yes, but we recommend activating it upon arrival to ensure your plan starts at the right time.Few readers

• What happens after I use up my daily data quota on an unlimited plan?

  Your speed will be reduced, but you can still use the internet without extra charges.Few readers

• What if I accidentally deleted my eSIM?

  If your eSIM has already been installed and deleted, unfortunately it cannot be reused or reinstalled on another device as per our policy.Few readers

• My eSIM shows signal, but there's no internet. Why?

  This could be caused by: Data roaming not being enabled Being in a low-signal zone Hitting your daily quota (for unlimited plans, speed slows after the high-speed limit) Try switching networks manually or turning on airplane mode for 1–2 minutes and turning it off again.Few readers

• My eSIM shows 4G/5G but there’s no internet. What should I do?

  Try restarting your phone, turning airplane mode on and off, and switching from 5G to LTE for a more stable connection. Also, ensure data roaming is turned on.Few readers

• I don’t see the QR code in the email. Where can I find it?

  You can find it in your SuperaLink account under “My Voucher” → “See Voucher” → “Start Installation.”Few readers

• Can I get a refund after activating the eSIM?

  Unfortunately, refunds are not possible once the eSIM has been activated as stated in our policy.Few readers

• How can I check my data usage?

  Log in to your account → “My Voucher” → “See Voucher” → “Check Data Usage”.Few readers

• Can I use the eSIM on multiple devices? .

  No. eSIMs can only be installed once and are tied to the device they were first installed onFew readers

• Do I get charged for using data over the daily limit?

  No extra charge is applied. Your speed is just reduced.Few readers