Articles on: Frequently Asked Questions (FAQ)

Why is my eSIM not working after installation?

If your eSIM isn't working after installation, here are a few things to check:


  1. eSIM Installation – Ensure the eSIM was installed correctly on your device. You can check this in your phone’s SIM manager or cellular settings.

  1. Data Roaming – Make sure data roaming is enabled. Most Supera Link eSIMs require roaming to be turned on to connect properly.

  1. Network Reset – Try resetting your mobile network settings. This can help resolve issues related to network configuration.

  1. Switch Network Mode – If your device is set to 5G, try switching it to LTE or 4G for a more stable connection, especially in areas with limited 5G coverage.

  1. Manual Network Selection – In some cases, manually selecting a local network may help establish a stronger connection.


Updated on: 09/05/2025

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