Articles on: Frequently Asked Questions (FAQ)

Why am I receiving text messages from overseas when installing an eSIM?

You may occasionally receive SMS messages in a foreign language from unknown numbers while using an eSIM. These are sent by the supplier of the eSIM product, and there is no need to worry.

You may receive messages in Chinese when the eSIM is activated.

Some of our eSIMs are partnered with CMHK, a network provider in China. The received messages are automatically sent when the eSIM is activated. Since we can't know the language of each user, these messages are written in Chinese by default. There is no need to worry as they are welcome messages.

Updated on: 18/02/2025

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