What should I do if I see an “Activation Failed” message?

If your eSIM shows an “Activation Failed” message, try the following:

1. Ensure a stable internet connection:

Use Wi-Fi or another mobile connection to download the eSIM profile.

2. Restart your phone:

Sometimes restarting the device will fix temporary setup issues.

3. Retry installation:

Use the original QR code or manually enter the SM-DP+ address and activation code (LPA code) provided in your voucher.

4. If QR code is no longer visible:

Log in to your SuperaLink account → go to My Voucher → See Voucher .

5. Don’t try to install the eSIM while you do any call action (Example: WhatsApp, Phone number, Facetime)

Still not working? Send us a screenshot of the error and your ICCID, and our support team will help guide you through.

Updated on: 14/05/2025