My eSIM shows 4G/5G but there’s no internet. What should I do?

If your eSIM shows 4G/5G but there's no internet, try these steps:

• Restart your phone to refresh the connection

• Turn Airplane Mode on and off to reset the network

• Switch from 5G to LTE (4G) for a more stable signal

• Ensure Data Roaming is turned on in your mobile settings

If the issue persists, feel free to contact us for further assistance.

Updated on: 09/05/2025