How do I fix ‘No Internet Connection’ after activating the eSIM?
After installing your eSIM, if you see a "No Internet Connection" message, please follow these steps:
Ensure Data Roaming is turned ON:
Go to Settings > Mobile Data > Data Roaming and make sure it's enabled.
Restart your device:
This helps refresh the eSIM configuration and reconnect to the correct network.
Set the eSIM as your main data line:
On iPhone:
Settings > Cellular > Mobile Data → Select the eSIM.
On Android:
Settings > Network & Internet > SIMs → Set the eSIM as the default for data.
Check the APN (Access Point Name):
Go to Settings > Mobile Network > Access Point Names
→ Ensure the APN is set to: cmlink (both name and APN).
If you've tried these steps and still can't connect, please contact Supera Link support.
Ensure Data Roaming is turned ON:
Go to Settings > Mobile Data > Data Roaming and make sure it's enabled.
Restart your device:
This helps refresh the eSIM configuration and reconnect to the correct network.
Set the eSIM as your main data line:
On iPhone:
Settings > Cellular > Mobile Data → Select the eSIM.
On Android:
Settings > Network & Internet > SIMs → Set the eSIM as the default for data.
Check the APN (Access Point Name):
Go to Settings > Mobile Network > Access Point Names
→ Ensure the APN is set to: cmlink (both name and APN).
If you've tried these steps and still can't connect, please contact Supera Link support.
Updated on: 09/05/2025
Thank you!