How do I fix ‘No Internet Connection’ after activating the eSIM?

After installing your eSIM, if you see a "No Internet Connection" message, please follow these steps:

1. Ensure Data Roaming is turned ON:

Go to Settings > Mobile Data > Data Roaming and make sure it's enabled.

2. Restart your device:

This helps refresh the eSIM configuration and reconnect to the correct network.

3. Set the eSIM as your main data line:

On iPhone:

Settings > Cellular > Mobile Data → Select the eSIM.

On Android:

Settings > Network & Internet > SIMs → Set the eSIM as the default for data.

4. Check the APN (Access Point Name):

Go to Settings > Mobile Network > Access Point Names

→ Ensure the APN is set to: cmlink (both name and APN).

If you've tried these steps and still can't connect, please contact Supera Link support.

Updated on: 09/05/2025