Question 1

How do I install and activate an eSIM on a Huawei device?

Accepted Answer

It is recommended to install the eSIM a day before your trip. You need an internet connection such as mobile data or Wi-Fi to install the eSIM. To install via QR code, you need to use another screen like another phone or a computer.

How to install an eSIM on a Huawei device

Go to Settings > Mobile Network.
Tap SIM Management and select SIM 2.
Tap eSIM and then tap Add eSIM.
Tap Register QR Code and scan with the camera or register with a manual code.
Once the eSIM verification is complete, tap Add eSIM.

Steps for choosing eSIM for mobile data

Go to Settings > Mobile Network.
Select SIM Management.
Select SIM 2 for mobile data.
Activate mobile data. (For Huawei P40, go to Settings > Mobile Network > Mobile Data to activate mobile data.)

Steps for enabling data roaming on Huawei

Go to Settings > Mobile Network.
Activate mobile data.
Activate roaming for SIM 2 (eSIM).
You are all set. You can now connect to the internet abroad using the eSIM. If you have any questions, please contact our customer service, which is available 24/7. We are always ready to assist you.

Question 2

Can I use the eSIM to register a WhatsApp number?

Accepted Answer

No, our eSIMs are data-only and do not include a phone number, so they cannot be used for WhatsApp verification. If you need to register a WhatsApp account, we recommend using a local SIM card that provides a phone number.

Question 3

[For Android] How to Activate eSIM

Accepted Answer

Navigate to Connections menu on your Android Device

Then select “Mobile Networks” options to setting eSIM networks.

Switch ON “Data Roaming”

Ensure data roaming switch ON to using mobile data.

Turn off “Wifi”

Don’t forget to turn off wifi mode to make eSIM performs well.

Question 4

What happens after I use up my daily data quota on an unlimited plan?

Accepted Answer

Once you reach your daily data limit on an unlimited plan, your internet speed will be reduced for the remainder of the day under our Fair Usage Policy (FUP). You will still have access to the internet without any additional charges, but the browsing experience may be slower. The full speed data quota will automatically reset at the next day with the same time when the eSIM is activated..

Question 5

[For Android] Connection Getting Slow on My eSIM

Accepted Answer

Slow internet can be caused by network congestion, signal issues, or device problems. If your eSIM allows it, try switching to another network for potentially better service. Check out these simple ways to fix your slow internet speed on your eSIM:

Switch network mode

Check the supported network type on your device (2G, 3G, 4G, or 5G). Then try switching the “network selection” or “voice & data” from default to other options either down or higher. Then, wait for several minutes and select back to the network you preferred. 2. Change the network selection or operators

The network selection may selected automatically to the best connection. Turn off automatically mode, and you will see the list of providers that covered your eSIM. You can try to choose one of them until you get better connection.

Restart your device

If you see a message stating 'Unable to Continue Cellular Configuration' or 'Unable to Activate eSIM' on your device during the eSIM installation, it might be due to a weak network signal.

4. Reset network settings

If you have completed the three methods above, please try this one. By resetting the network settings by access the “cellular data”, you will delete the data cache of your network on your device. This means that the inform

Question 6

[For iOS] QR Code Is Not Working on My Voucher

Accepted Answer

eSIM cannot be added

If you see a message stating 'eSIM cannot be added' on your device during the eSIM installation, it might be due to network issues or because the installation has already been completed. This is a frequent problem encountered on iOS devices when using a QR code or manual setup.

Let’s see these checklist to identify the eSIM was already installed or not:

Ensure you can see the second network on top screen of your device that mean eSIM was installed (1).
Open general settings and choose “About”, then you can see the ICCID was appeared or not in physical SIM section (2).

💡 How to solve:

Check if there are any software need to update and install the latest version.
Maintain a stable and strong signal Wi-Fi connection.
Try to restart your device to fix any hidden misconfiguration automatically.
Try to turn OFF the mobile data for a couple minutes and then back to turn it ON.

Unable to continue cellular configuration or activate eSIM

If you see a message stating 'Unable to Continue Cellular Configuration' or 'Unable to Activate eSIM' on your device during the eSIM installation, it might be due to a weak network signal.

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