• [For iOS] QR Code Is Not Working on My Voucher

  eSIM cannot be added If you see a message stating 'eSIM cannot be added' on your device during the eSIM installation, it might be due to network issues or because the installation has already been completed. This is a frequent problem encountered on iOS devices when using a QR code or manual setup. Let’s see these checklist to identify the eSIM was already installed or not:Popular

• [For iOS] Connection Getting Slow on My eSIM

  Slow internet can be caused by network congestion, signal issues, or device problems. If your eSIM allows it, try switching to another network for potentially better service. Check out these simple ways to fix your slow internet speed on your eSIM: Switch network mode Check the supported network type on your device (2G, 3G, 4G, or 5G). Then try switching the “network selection” or “voice & data” from default to other options either down or higher. Then, wait for several minutes and select bSome readers

• [For Android] Connection Getting Slow on My eSIM

  Slow internet can be caused by network congestion, signal issues, or device problems. If your eSIM allows it, try switching to another network for potentially better service. Check out these simple ways to fix your slow internet speed on your eSIM: Switch network mode Check the supported network type on your device (2G, 3G, 4G, or 5G). Then try switching the “network selection” or “voice & data” from default to other options either down or higher. Then, wait for several minutes and select bSome readers

• [For Android] My phone get locked for eSIM. How to open it

  Owning an unlocked device is essential for iOS users. It allows easy carrier changes with eSIM, helping you avoid costly international roaming fees. A locked iPhone only works with SIM cards from the original carrier, so you'll need to request an unlock directly from them. Remember, each carrier has its own rules, and not all phones can be unlocked. Here are some ways to check: Check through your phone device You can verify whether your device is unlocked by checking the device information.Some readers

• [For Android] eSIM doesn’t receive a signal after it is installed

  Learn to fix any issues you might encounter while installing eSIM. Before diving into the fixes, let’s take a look at some of the most common eSIM network problems: Location: Ensure you're at the right spot while using your eSIM. Roaming issues: When you're on the go, remember to turn on roaming settings for network access; if you forget, you might run into connection problems. Carrier network outages: Sometimes, the problem could be with the carrier itself, where outages disrupSome readers

• [For iOS] How to Reset Network Settings

  To remind you, doing this action will be delete the data cache of your network on your device. This means that the information that saved on your phone about the network (e.g. WiFi, hotspot) will be deleted permanently and return all related network settings to the original values. Reset network settings By resetting the network settings, you will delete the data cache of your network on your device. This means that the information that saved on your phone about the network (e.g. WiFi, hotsFew readers

• Failed Issuing QR Code

  Failed issuing QR code The issue of the QR code failing to be issued can be caused by several things including the product does not have a QR code or the system fails to issue a QR code. Basically, the QR code is issued after the installation process on the voucher, usually takes 2-3 minutes. Unable to issue QR Code If you see the message 'Unable to issue QR code' displayed twice, please reach out to our customer support for helpful assistance. (https://www.superalink.com/next/image?uFew readers

• [For iOS] eSIM doesn’t receive a signal after it is installed

  Learn to fix any issues you might encounter while installing eSIM. Before diving into the fixes, let’s take a look at some of the most common eSIM network problems: Location: Ensure you're at the right spot while using your eSIM. Roaming issues: When you're on the go, remember to turn on roaming settings for network access; if you forget, you might run into connection problems. Carrier network outages: Sometimes, the problem could be with the carrier itself, where outages disrupFew readers

• [For Android] How to Reset Network Settings

  To remind you, doing this action will be delete the data cache of your network on your device. This means that the information that saved on your phone about the network (e.g. WiFi, hotspot) will be deleted permanently and return all related network settings to the original values. Reset network settings You can reset the networks settings by access through your eSIM, and then access “Cellular Data Network” then choose “Reset Settings”.Few readers

• [For Android] QR Code Is Not Working on My Voucher

  There are multiple factors that could be causing difficulties in scanning your QR code. We have created a step-by-step to assist you in pinpointing the issue. Let’s take a look one by one below: eSIM cannot be added This eSIM issue frequently arises on Android devices when the eSIM is already set up, when Airplane Mode is activated, when there’s no stable Wi-Fi connection, or when attempting to reinstall a previously deleted eSIM. (https://www.superalink.com/next/image?url=%2Fassets%2FtFew readers

• [For Android] How to Change Network Selection

  By changing your network carrier, you can freely switch to any carrier that supports your eSIM. Your device automatically selects the fastest available network, but if you experience speed issues, you can try this method. Change the network selection or operators The network selection may selected automatically to the best connection. Turn off automatically mode, and you will see the list of providers that covered your eSIM. You can try to choose one of them until you get better connection.Few readers

• [For iOS] My phone get locked for eSIM. How to open it

  My phone get locked for eSIM. How to open it Owning an unlocked device is essential for iOS users. It allows easy carrier changes with eSIM, helping you avoid costly international roaming fees. A locked iPhone only works with SIM cards from the original carrier, so you'll need to request an unlock directly from them. Remember, each carrier has its own rules, and not all phones can be unlocked. Here are some ways to check: Check through your phone device You can verify whether your device iFew readers

• [For iOS] How to Change Network Selection

  Change the network selection or operators The network selection may selected automatically to the best connection. Turn off automatically mode, and you will see the list of providers that covered your eSIM. The transition may need a few seconds to change. And you can try to choose one of them until you get better connection. If the networks selection not appear after 30-40 seconds, kindly restart your device at first.Few readers