How much compensation can I receive from Supera Care?
The maximum compensation amount is determined by where you purchased your plan:
Key Operating Principles:
Global Ceiling: Maximum coverage per traveler per trip is capped at $207.00 / €199.00 / £167.00.
One-Time Payment: You are eligible for exacFew readersWhat is Supera Care and what does it cover?
Supera Care is a premium, 100% FREE travel protection service. It is designed to compensate travelers for financial losses caused by eSIM communication failures. Protection is automatically active for all plans marked with the Blue Badge.
1. Technical Incidents Covered:
Activation Failure: Verified network errors that prevent the eSIM from downloading or attaching to a local network upon arrival.
Service Outage: Total loss of connectivity after successful activation due to confirmed carFew readersHow is my data handled during the Supera Care claim process?
Supera Care operates in partnership with professional insurance and administrative bodies. To process your claim, your data is handled as follows:
Data Sharing for Verification: By submitting a claim, you consent to share your personal information (Name, Email, Phone, Order ID, and Receipts) with:
Third-Party Administrators (TPA): For document review and fraud prevention.
Insurance Providers (DB Insurance): For official claim underwriting.
Financial Partners: For executing the bank traFew readersWhy was my Supera Care claim denied?
To ensure a fair and fast process for all travelers, Supera Care follows strict eligibility rules. Your claim may be rejected if it falls under any of the following categories:
1. Issues Not Related to Network Failure
Customer Negligence: Issues caused by incorrect manual settings, accidental deletion of the eSIM profile, or failure to follow the provided installation instructions.
Device Limitations: If your device is not eSIM compatible or is carrier-locked, this is not covered by SupeFew readersHow do I submit a Supera Care claim correctly?
To ensure your claim is approved, you must follow this exact procedure within 30 days of your service completion.
Step 1: Immediate Reporting You must contact Superalink Customer Support via chat as soon as the issue occurs. This creates a time-stamped record of the failure required for verification.
Step 2: Login to the Supera Care Portal
Go to the Superalink website.
Login using the email address used for your purchase.
Enter the OTP (One-Time Password) sent to your email. (NFew readers
