[For Android] QR Code Is Not Working on My Voucher
There are multiple factors that could be causing difficulties in scanning your QR code. We have created a step-by-step to assist you in pinpointing the issue. Let’s take a look one by one below:
- eSIM cannot be added
This eSIM issue frequently arises on Android devices when the eSIM is already set up, when Airplane Mode is activated, when there’s no stable Wi-Fi connection, or when attempting to reinstall a previously deleted eSIM.
et’s see these checklist to identify the eSIM was already installed or not:
- Ensure you can see the second network on top screen of your device that mean eSIM was installed (1).
- Open general settings and choose “About”, then you can see the ICCID was appeared or not in physical SIM section (2).
💡 How to solve:
- Check if there are any software need to update and install the latest version.
- Maintain a stable and strong signal Wi-Fi connection.
- Try to restart your device to fix any hidden misconfiguration automatically.
- Try to turn OFF the mobile data for a couple minutes and then back to turn it ON.
- Unable to continue cellular configuration or activate eSIM
If you see a message stating 'Unable to Continue Cellular Configuration' or 'Unable to Activate eSIM' on your device during the eSIM installation, it might be due to a weak network signal.
💡 How to solve:
- Ensure you connected with stable and stronger connection before installation (required).
- Please try to install by again by manual installation. You can read the full guide here.
- Unsupported eSIM
Seeing the “eSIM not supported” message on your device, it can be indicate that your device is locked to a specific carrier. Please request for refund here.
If the checklist above doesn’t make any changes, please contact our customer support.
Updated on: 17/02/2025
Thank you!