> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.superalink.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if I see an “Activation Failed” message?

If your eSIM shows an “Activation Failed” message, try the following:

1. Ensure a stable internet connection:
    Use Wi-Fi or another mobile connection to download the eSIM profile.
    
2. Restart your phone:
    Sometimes restarting the device will fix temporary setup issues.
    
3. Retry installation:
    Use the original QR code or manually enter the SM-DP+ address and activation code (LPA code) provided in your voucher.
    
4. If QR code is no longer visible:
    Log in to your SuperaLink account → go to `My Voucher` → `See Voucher` .
    
5. Don’t try to install the eSIM while you do any call action (Example: WhatsApp, Phone number, Facetime)

Still not working? Send us a screenshot of the error and your ICCID, and our support team will help guide you through.