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# What is Supera Care and what does it cover?

Supera Care is a premium, 100% FREE travel protection service. It is designed to compensate travelers for financial losses caused by eSIM communication failures. Protection is automatically active for all plans marked with the Blue Badge.

**1. Technical Incidents Covered:**
* Activation Failure: Verified network errors that prevent the eSIM from downloading or attaching to a local network upon arrival.
* Service Outage: Total loss of connectivity after successful activation due to confirmed carrier-side issues.
* Device Software Malfunction: Software errors triggered by network failures that prevent normal connectivity settings from functioning.

**2. Detailed List of Reimbursable Expenses (Receipts Mandatory):**
* Alternative Connectivity: Costs for repurchasing a replacement eSIM from another provider, local SIM cards, international roaming charges from your home carrier, or portable Wi-Fi rentals.
* Transportation & Logistics: Emergency taxi, bus, or train fares incurred specifically to resolve connection issues (e.g., traveling to a Wi-Fi zone or service center).
* Accommodation: Additional hotel fees or penalties if your check-in or check-out process was objectively hindered by a lack of internet access.
* Leisure & Entertainment: Non-refundable cancellation penalties or repurchase fees for tours, attractions, and event tickets, provided they were booked *before* the communication failure occurred.