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# How do I submit a Supera Care claim correctly?

To ensure your claim is approved, you must follow this exact procedure within 30 days of your service completion.
**Step 1:** Immediate Reporting You must contact Superalink Customer Support via chat as soon as the issue occurs. This creates a time-stamped record of the failure required for verification.

**Step 2:** Login to the Supera Care Portal
1. Go to the Superalink website.
2. Login using the email address used for your purchase.
3. Enter the OTP (One-Time Password) sent to your email. (No permanent password is required).

**Step 3: **Submit the Digital Claim Form
1. Open the side menu and click "Supera Care" (marked with a New badge).
2. Identify your eligible plan and click the orange "Claim" button.
3. Enter Details: Provide your Order ID, ICCID, and date of purchase.
4. Upload Proof: * Screenshots showing the network error/no service bars. The Original Receipt of your Superalink purchase. All Replacement Receipts (e.g., receipts for the new eSIM or taxi fares).

**Step 4:** Select Payout Method Choose between Bank Transfer or PayPal. Ensure your account details are 100% accurate to avoid payment failure.